WORK EXPERIENCE

Rowena C. Smith
130 Jerusalem Avenue, Apt. 104
Hempstead, NY 11550
(W) (516) 877-8631
(H) (516) 485-6475

OBJECTIVE: Seeking a teaching position in Secondary Education/Spanish. ESL is also a desired position of interest.

EXPERIENCE:
01/97-Present State of California Franchise Tax Board
Administrative Assistant (Typing)
· Type letters, memos, and general correspondence in an accurate fashion.
· Answer telephone and refer calls to appropriate party or accurately record messages as necessary
· Handle information calls
· Assists at the public service counter
· Process request for tax forms
· Create, retrieve, and file retained files of completed cases
· Perform end of month timekeeping duties
· Reconcile expenses claims and monthly expense report
· Complete the monthly office equipment usage report
· Process incoming and outgoing mail

09/90-01/97 Marshall's
Customer Service Coordinator
· Processed returns and exchanges
· Managed sales floor during work hours
· Scheduled breaks and lunches

EDUCATION: YORK COLLEGE (CUNY) Jamaica, NY
Secondary Education/Spanish
September 2005-Present

NASSAU COMMUNITY COLLEGE Garden City, NY
Liberal Arts
Sept-1998-June 2005

SUFFOLK COUNTY COMMUNITY COLLEGE Brentwood, NY
Sept 2003-June 2004

BRIARCLIFF COLLEGE Lynbrook, NY
Concentration in Office Technologies
August 1995-December 1996


AWARDS: SUPERIOR ACHIEVEMENT AWARD-JUNE 2000

REFERENCE: AVAILABLE UPON REQUEST